After-sales Service Policy
Return & Refund
- Products may be returned within 30 days of delivery for a full refund or exchange, provided they are unused, in original packaging, and accompanied by proof of purchase.
- Buyer bears return shipping costs unless the return is due to seller error (e.g., wrong item or damage caused during shipping).
Warranty
- A limited 1-year warranty covers manufacturing defects. Contact us for troubleshooting or replacement.
- Warranty voids if the product is tampered with, misused, or damaged by external factors.
Defective/Damaged Items
- Report issues within 7 days of delivery. Provide order details and photo/video evidence for fast resolution.
- We may offer a replacement, partial refund, or full refund based on the case.
Order Changes & Cancellations
- Orders can be modified/canceled within 24 hours of placement. Once shipped, standard return policy applies.
Shipping Errors
- Contact us immediately if you receive an incorrect/missing item. We’ll cover return shipping for our mistakes.
Contact Us
- Email at: nineigh@hotmail.com
- Response time: Within 24 business hours.
Non-Returnable Items
- Personalized/customized products, sealed consumables (e.g., cosmetics), and digital downloads are final sale.
Dispute Resolution
- Unresolved issues may be escalated to third-party mediation (e.g., PayPal, credit card disputes).